DELIVERY

Standard:

All standard orders are delivered free of charge via DHL. We aim to deliver your order within 1-4 working days from the time you place your order. You will receive a tracking link by e-mail.

PRE-ORDER PRODUCTS

If you have pre-ordered an item it will be shipped as soon as the item is in stock.

pre-ordered items are not immediately available to be shipped out to you. We provide you with estimated delivery times on the product page of your chosen item, however, please note these are guidelines and we will keep you updated on the status of your order.

Please note if you have purchased a pre-ordered item and an item that is immediately available on the same order, items will be dispatched as and when they become available.

Items are eligible for returns as long as they meet the requirements of our returns policy.

IMPORTANT INFORMATION

Before we dispatch your order, we may need to confirm your details with your card issuer and verify your billing and shipping addresses.

We are not able to deliver to PO Boxes (including BFPO) or Freight forwarders.

Once your order has been shipped, we are unable to make any amendments to the address.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

At Fikile, we understand the importance of maintaining the quality of our products long after they have been purchased. That is why we offer our clients a range of repair services for any products purchased on Fikile.com.

If you require a repair for your Fikile product, please contact our Client Services Center for assistance. To ensure the quality of our products, all repairs are carried out exclusively in our workshops by our skilled artisans.

Our bags are meticulously handcrafted in Italy using only the finest materials. We advise our clients to handle their Fikile products with care and keep them in their original packaging with the dust bag or foam insert, especially when travelling. Please store your items in a dry and cool place, and avoid exposing them to excessive sunlight.

For cleaning, please use only a dry cloth and avoid using any liquids or chemical substances that may damage the fabric.

If you have any issues with your Fikile bag or any further questions, please do not hesitate to contact us at contact@fikile.com or via the website contact form. Our team is dedicated to providing excellent customer service and will be happy to assist you.

Our team at Fikile is dedicated to providing exceptional customer service and is available to answer any questions or concerns you may have. You can contact us via email at contact@fikile.com from Monday to Saturday, between 9am to 8pm SAST, and on Sunday, between 9am to 5pm SAST. Alternatively, you can refer to our website's contact form on our contact page to reach our online Client Advisors.

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