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Privacy and cookies policy

At FIKILE, we hold your privacy and trust in high regard. The purpose of this privacy policy is to detail how we protect, use, store, and process any personal data collected from you via our website Our aim is to use this information to communicate with you and to provide you with outstanding service.

Please navigate through the various sections of this Privacy Policy to gain an understanding of our practices, your rights, and our commitment to safeguarding your personal information.

What type of information do we collect?

At FIKILE, we obtain your personal information in several ways. We collect your personal information directly from you when you interact with our FIKILE Client Services, such as when you create an account on our website or make a purchase. We may also collect your personal information passively through tracking tools like browser cookies, or from third-party sources, such as social media platforms.

We collect the following types of personal data from you:

• Identification and contact information, such as your name, billing address, shipping address, phone number, or email address. You may choose to provide this information when signing up for an online account, participating in an event, or making a purchase.
• Payment information, such as credit card details, bank account numbers, or other payment details required to receive the products or services you have ordered from us.
• Demographic information, such as your gender and birthday.
• Information posted on third party websites or social media platforms about FIKILE products and services when necessary for the purposes defined below.
• Information posted on third-party websites or social media platforms about FIKILE products and services when necessary for the purposes defined below.
• Preferences and interests that you may disclose during your interactions with our client advisors. This may include your preferences regarding our collections or other luxury brands and your lifestyle.
• Preferences and interests that you may disclose during your interactions with our
client advisors. This may include your preferences regarding our collections or other
luxury brands, your size, your lifestyle, or basic information about your family circle.
• Information about your browsing behaviour

Why do we use your data?

We use the information described above for the purposes specified at the time of collection or
hereafter in this Policy:

• To enter into and fulfill a contract for the purchase of one or more products on our website, including payment processing, product shipping, management of the right of withdrawal, return, and legal warranty. This processing is necessary to perform a contract to which you are a party (purchase and sale agreement). You must provide your personal data to make a purchase on our website or manage any requests related to the right of withdrawal, return, and legal warranty, or to receive dedicated customer service.
• To allow you to register an account on our website or use the services that are reserved for registered users, such as wishlist. It is mandatory that you provide your personal data; otherwise, you will be unable to register on the website and use the registered user services.
• To improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website and products/services better. We may use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.
• To respond to your requests or questions, and manage your complaints. We may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the webite or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.
• For anti-counterfeiting purposes, and fight against illegal resale channels for FIKILE products in violation of FIKILE's general terms and conditions of sale and FIKILE's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.
• Fight against illegal resale channels for FIKILE products in violation of FIKILE's general terms and conditions of sale and selective distribution network. This includes monitoring the quantities or frequency of products purchased.
• To protect our company, customers, associates, and websites or apps against fraud, theft, or any wrongdoing that may affect our activity.
• To analyse the e-reputation of FIKILE or our products and to measure the effectiveness of our online or offline campaigns or events. This is in our legitimate interest to preserve FIKILE's image and optimize our marketing campaigns.
• To maintain transaction and other business records for legal, administrative, and audit purposes. We also use your personal information to meet legal, insurance, and processing requirements.
• When you have provided your consent, FIKILE may process data related to your preferences and interests, such as products you have purchased or added to your wishlist, age and gender, country, preferred language and currency, and newsletters you have subscribed to. We process this data to analyse your habits and preferences and offer you personalized services and communications that align with your interests.

Who do we share your personal information with?

At FIKILE, we take your privacy seriously and do not disclose or otherwise share your
personal information, except in the following circumstances:

• with banks or other online payment services companies.
• with service providers and agents who perform services on our behalf, such as DHL, service providers who send emails for us or providers who help operate our websites.
• With our business partners, subject to your consent, such as third parties who do promotion with us.
• When we are required to do so by law or when it is necessary to comply with applicable law, such as in response to a court order.

Pricing Policy

Customers will be charged in USD, ZAR, GBP, EUR, JPY, AED, HKD, KRW, CNY, AUD or CAD depending on which region their shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.
While we provide our pricing guidelines, which we at FIKILE will follow business wide, we
are not responsible for the prices they may decide on. We are therefore unable to price match
any retailer.
FIKILE is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.
As we are an international company depending on your payment method, you may be
subjected to a bank fee and as this is a bank charge we regret we are unable to influence this.
Please note these fees are non-refundable by FIKILE.


The information and content available on this website are provided on an "as is" basis.
FIKILE makes no express or implied warranties, representations, or guarantees regarding the accuracy, completeness, timeliness, suitability, or reliability of the information or content provided on this website. FIKILE reserves the right, at its sole discretion and without any obligation or notice requirement, to modify, alter, or edit any content included on this website.

You acknowledge and agree that your use of this website is at your sole risk and that you assume full responsibility for any consequences arising from such use.
FIKILE shall not be held liable for any damages, including but not limited to loss of profits, loss of business opportunities, loss of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data, or any form of special, indirect, incidental, or consequential loss or damage, whether arising from the use, delay, or inability to use this website or its content, regardless of whether such damages arise in contract, tort (including negligence), or otherwise. This limitation of liability shall not apply in cases of fraud, death, or personal injury caused by FIKILE's negligence.

FIKILE shall not be held responsible for any event that falls outside of its reasonable control
or for any consequential loss that may arise as a result of such an event.
By using this website, you consent to FIKILE's use of the personal information you provide to conduct appropriate anti-fraud checks. FIKILE may disclose your personal information to a credit reference or fraud prevention agency, which may keep a record of the information provided. Please refer to our Privacy Policy for more information.
FIKILE reserves the right to change, alter, or modify these legal terms at any time. Any changes to these legal terms will be posted on this website, and your continued use of this website after any such changes have been posted will be deemed to indicate your agreement to the modified legal terms. However, any orders already placed by you will not be affected.
If you do not agree to the modified legal terms, you should cease using this website.